Support
Email support@selltomars.com. We reply within two business days.
Include this in your email
It saves a round trip, especially for anything involving credits or billing:
- Your User ID — in the app under Account, tap your user ID to copy it.
- The email address on your account.
- Your device and OS version, and the app version from Account → About.
- What you expected to happen, and what happened instead.
Common questions
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so they have to be cancelled there — we can't cancel them for you.
- iPhone or iPad: Settings → your name → Subscriptions, or manage Apple subscriptions.
- Android: manage Google Play subscriptions.
You keep access until the end of the period you've already paid for.
I paid but the app still shows me as free
Open the app, go to Plans & Credits, and tap Restore Purchases. That re-links your store purchase to your account, which is also what you need after reinstalling or switching devices. If it still doesn't update, email us with your store receipt.
A generation failed but credits were deducted
Email us with your User ID and roughly when it happened. If the failure was on our side we'll restore the credits.
How do I get a refund?
Purchases through the App Store or Google Play are refunded by Apple or Google, not by us. Use reportaproblem.apple.com for Apple, or your Play Store order history for Google. For purchases made on our website, email us.
I forgot my password
Tap Forgot password on the sign-in screen. We'll email you a six-digit code — enter it in the app and set a new password. Check your spam folder if it doesn't arrive within a couple of minutes.
How do I delete my account?
In the app: Account → Delete Account. Or use the web request form. Deletion is immediate and permanent.
Other contacts
- Privacy and data requests: privacy@selltomars.com
- Legal: legal@selltomars.com